From: Seema Sapra <seema.sapra@googlemail.com>
Date: Fri, Jun 24, 2016 at 4:48 PM
Subject: Re: Water leakage, noxious fumes and AC issues at Starbucks in Ambience Mall in Vasant Kunj
To: hschultz <hschultz@starbucks.com>, "banmali.agrawala@ge.com" <banmali.agrawala@ge.com>, "jeff.immelt@ge.com" <jeff.immelt@ge.com>, "rajiv.kumar@tatastarbucks.com" <rajiv.kumar@tatastarbucks.com>, "EthicsAndCompliance@starbucks.com" <EthicsAndCompliance@starbucks.com>, "lddelhi@tatastarbucks.com" <lddelhi@tatastarbucks.com>, "customercare@tatastarbucks.com" <customercare@tatastarbucks.com>, "fcpa.fraud@usdoj.gov" <fcpa.fraud@usdoj.gov>, "ashish.sawkar@ic.fbi.gov" <ashish.sawkar@ic.fbi.gov>, Seema <seema.sapra@gmail.com>, "CHAIRMANOFFICE@sec.gov" <CHAIRMANOFFICE@sec.gov>, "sumi.ghosh@starbucks.com" <sumi.ghosh@starbucks.com>, seema sapra <seemasapra@hotmail.com>, "I.P Singh" <gm.ambivk@gmail.com>, vijay aima <vijayaima@gmail.com>
Since Ambience Mall maintenance staff appears to be involved in this tampering with the AC in Starbucks, I am copying the mall management.Seema SapraOn Wed, Jun 22, 2016 at 1:18 PM, Seema Sapra <seema.sapra@googlemail.com> wrote:That District Manager for Starbucks Rajiv Kumar has failed to even visit the Store at Ambence Mall after all these emails below is telling.Seema SapraGeneral Electric Company whistle blower"---------- Forwarded message ----------From: Seema Sapra <seema.sapra@googlemail.com>Date: Mon, Jun 20, 2016 at 5:35 PMSubject: Re: AC at Starbucks in Ambience Mall in Vasant KunjCc: Seema Sapra <seema.sapra@gmail.com>You have had a water leakage issue for 3 weeks. Dirty water is falling onto tables and customers.The only place in posh Ambience Mall with this issue is Starbucks. Strange.See today's picture.On Sun, Jun 19, 2016 at 12:22 PM, <seema.sapra@googlemail.com> wrote:The AC has again been switched off. Also. There were again some sweet smelling fumes coming from the AC. The man opposite me has been coughing. This certainly looks like deliberate mischief. Seema SapraSent on my BlackBerry® from Vodafone-----Original Message-----From: seema.sapra@gmail.comDate: Sun, 19 Jun 2016 06:18:23Reply-To: seema.sapra@gmail.comCc: Seema<seema.sapra@gmail.com>Subject: AC at Starbucks in Ambience Mall in Vasant KunjYour AC is still not working well. I just saw another customer putting his hand closer to a vent and then shaking his head in disgust. Also over the last few weeks, I and other customers have noted some sweet smelling fumes and at other times fumes smelling like pesticides emanating from the AC vents inside Starbucks. Looks like deliberate mischief to me. Seema SapraSent on my BlackBerry® from Vodafone-----Original Message-----From: seema.sapra@gmail.comDate: Sun, 19 Jun 2016 05:52:06Reply-To: seema.sapra@gmail.comCc: Seema<seema.sapra@gmail.com>Subject: Re: AC at Starbucks in Ambience Mall in Vasant KunjActually I have heard many other customers also complaining about your AC not working and I have talked to several people about it. Seema SapraSent on my BlackBerry® from Vodafone-----Original Message-----From: seema.sapra@gmail.comDate: Sun, 19 Jun 2016 05:48:25Reply-To: seema.sapra@gmail.comCc: Seema<seema.sapra@gmail.com>Subject: Re: AC at Starbucks in Ambience Mall in Vasant KunjSurprising thing is after I complained to your staff here this morning, suddenly the AC seems to be working fine today. Otherwise I have noted the problems with the AC for the last 5-6 weeks. Seema SapraSent on my BlackBerry® from Vodafone-----Original Message-----From: seema.sapra@gmail.comDate: Sun, 19 Jun 2016 05:45:21Reply-To: seema.sapra@gmail.comCc: Seema<seema.sapra@gmail.com>Subject: Re: AC at Starbucks in Ambience Mall in Vasant KunjAlso last weekend this Starbucks had major water leakage at the end section. Today that area again has a caution sign and I was told there was water leakage again. Seema SapraSent on my BlackBerry® from Vodafone-----Original Message-----From: seema.sapra@gmail.comDate: Sun, 19 Jun 2016 05:43:05Reply-To: seema.sapra@gmail.comCc: Seema<seema.sapra@gmail.com>Subject: AC at Starbucks in Ambience Mall in Vasant KunjMr Rajiv Kumar, Someone seems to be tampering with the AC at Starbucks in Ambience Mall in Vasant Kunj. The AC is repeatedly switched off and your staff blames the mall, but even the mall corridors were cooler than Starbucks yesterday. Someone at Starbucks seems to be doing this. This is Seema Sapra, a regular customer who met you and took your card. The mall AC works fine, the problem is only with the Starbucks AC.Sent on my BlackBerry® from Vodafone"On Wed, Jun 22, 2016 at 1:02 PM, Seema Sapra <seema.sapra@googlemail.com> wrote:So the Starbucks drama continues.District Manager Rajiv Kumar has not visited the store. Another store manager Anshul Sharma is here since yesterday.This morning, noxious fumes are again being released from the AC vent intermittently.Yesterday morning,men from a Carrier AC authorised vendor were washing the AC during store open hours, without informing mall management and they flooded the mall corridor with water, until the mall staff asked them to shut down what they were doing. Sanjay Mahar from Starbucks was here at that time.This morning Anshul Sharma informed me that the AC had been fixed. Then at 12.30, I was asked to move and the area blocked off again. Pictures from now are attached.Why don;t you just shut down the store?Basically I was being targeted here through May and June. The Ac was tampered. It would be switched off and vents used to release noxious fumes near me. The leakage was deliberate and used to prevent other people from sitting near me in the area I sit in frequently where I was being targeted,The AC has also been shut off now. But the noxious fumes are still being released. With the AC off, it is easier to target me with these fumes.Seema SapraGeneral Electric Company whistle blowerOn Tue, Jun 21, 2016 at 3:52 PM, seema sapra <seemasapra@hotmail.com> wrote:So noxious fumes are again being released in my vicinity at Starbucks here. I was seated in seat 1, the targeting started there, I moved to seat 2, the targeting shifted. I moved to seat 3, and now a different vent is being used.
Also the water leakage has started again. I wonder if these are connected, in that the tampering with the AC to release fumes causes the water leakage.
Seema Sapra
General Electric Company whistle blower
From: seema sapra <seemasapra@hotmail.com>
Sent: Tuesday, June 21, 2016 6:46 AM
To: hschultz; jeff.immelt@ge.com; banmali.agrawala@ge.com; rajiv.kumar@tatastarbucks.com; customercare@tatastarbucks.com; lddelhi@tatastarbucks.com; EthicsAndCompliance@starbucks.com; CHAIRMANOFFICE@sec.gov; fcpa.fraud@usdoj.gov; ashish.sawkar@ic.fbi.gov; sumi.ghosh@starbucks.com; Seema; seema sapra
Subject: Water leakage, noxious fumes and AC issues at Starbucks in Ambience Mall in Vasant KunjSo whatever the Tata Starbucks guys were doing to the AC this morning, with large amounts of water falling down, the mall maintenance guys turned up and asked them to shut down the work.
This is all a manufactured problem with the Starbucks staff complicit They have been tampering with the AC all through May and June which is when I have been coming here regularly.
The mall manager was nowhere to be seen.
So Starbucks has not even complained to Ambience Mall about the water leakage for 3 weeks.
It seems Starbucks maintains its own Air Conditioning unit here.
Seema Sapra
General Electric Company whistle blower
From: seema sapra <seemasapra@hotmail.com>
Sent: Tuesday, June 21, 2016 6:04 AM
To: hschultz; sumi.ghosh@starbucks.com; jeff.immelt@ge.com; banmali.agrawala@ge.com; seema sapra; Seema
Subject: Fw: Water leakasumige and AC issues at Starbucks in Ambience Mall in Vasant Kunj
From: seema sapra <seemasapra@hotmail.com>
Sent: Tuesday, June 21, 2016 6:00 AM
To: rajiv.kumar@tatastarbucks.com; customercare@tatastarbucks.com; lddelhi@tatastarbucks.com; hschultz; EthicsAndCompliance@starbucks.com; sumi.ghosh@tatastarbucks.com; seema sapra; Seema; CHAIRMANOFFICE@sec.gov; fcpa.fraud@usdoj.gov; ashish.sawkar@ic.fbi.gov
Subject: Fw: Water leakasumige and AC issues at Starbucks in Ambience Mall in Vasant Kunjfyi, I am a former in-house lawyer for General Electric Company in India and I am obviously being targeted here at Starbucks. I am a whistle blower who has exposed corruption by GE in India. I have reason to believe that what I am complaining about at Starbucks is deliberate targeting directed at me.
Seema Sapra
From: seema sapra <seemasapra@hotmail.com>
Sent: Tuesday, June 21, 2016 5:36 AM
To: rajiv.kumar@tatastarbucks.com; hschultz; customercare@tatastarbucks.com; EthicsAndCompliance@starbucks.com; seema sapra; Seema; lddelhi@tatastarbucks.com
Subject: Water leakage and AC issues at Starbucks in Ambience Mall in Vasant KunjPictures from Ambience Mall New Delhi Starbucks this morning at 11.30 am.
Why was water leakage ignored for 3 weeks. How long does it take to fix this.
And the AC was also not working again at 11.30 am today morning.
And I have complained of some noxious sweet smelling fumes coming from the AC vents. Do you want your customers to fall ill?
Seema Sapra
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